Download e-book for kindle: Credibility: How Leaders Gain and Lose It, Why People Demand by James M. Kouzes, Barry Z. Posner

By James M. Kouzes, Barry Z. Posner

In accordance with the authors' wide paintings in workshops and during the Tom Peters crew within the values, characteristics, and attributes of credible management, this paintings takes the view that management is a courting with credibility because the beginning. Credibility, they argue, comes from a mixture of self-knowledge, values explanation, and repair. The publication starts with a dialogue of management, carrier, and the significance of relationships. It then strikes directly to express why credibility is a cornerstone of management. The authors current a bankruptcy on all the six disciplines (honesty, being forward-looking, idea, competence, consistency, and alter over time), laying out a transparent technique for development and comparing credibility.

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Additional info for Credibility: How Leaders Gain and Lose It, Why People Demand It (Jossey-Bass Management)

Sample text

You may get to nine, but going further is rare. ) Another of Chase and Ericsson's subjects had been tested an hour a day for nine days and had never gone beyond nine digits; he had dropped out of the study, insisting no further improvement was possible. In a much earlier study, two subjects had managed to increase their digit span to fourteen after many hours of testing. But on this day, SF was being asked to recall twenty-two digits, a new record. The toll it was taking on him was large. 36 How Smart Do You Have to Be?

His grades were very good, but his intelligence, when measured by standardized tests, was average. Nothing about him suggested that he would ever achieve amazing feats of memory. 37 Talent Is Overrated In addition, while he stopped training at 82 digits, nothing in his progress to that point indicated that he had reached his limit. In fact, a friend of his who later became a research subject of Chase and Ericsson reached 102 digits, with no indication that he had reached his limit. " That was the first significance of SF—showing that a person of average general abilities could nonetheless extend one of those abilities to levels that would seem unimaginable.

Again, those are behaviors, and they don't require special intelligence, memory, or more specific traits. It must be said that many GE leaders do seem awfully smart, but, then, those chess masters seem to have astonishing memories, when what they really have is a little different. So without testing, it's hard to know exactly what we're seeing. — did not go to elite universities. More generally, many top-performing companies have worked hard to develop hiring criteria and have come up with lists that clearly work but do not include standout general abilities.

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