Download e-book for kindle: Developing Performance Support for Computer Systems: A by James R. Williams

By James R. Williams

Constructing functionality aid for desktops: a technique for Maximizing Usability and Learnability offers targeted making plans, layout, and improvement assistance for producing functionality help for brand new or upgraded desktops. functionality aid contains documentation, on-line support, coaches and wizards, education, and different fabrics essential to allow clients to accomplish their jobs extra successfully and effectively.

This quantity deals a method for maximizing ease-of-use and ease-of-learning via an built-in functionality help structures strategy. The textual content offers how-to tips all through that builders can observe on to the layout in their functionality help instruments and items. instead of conceal a couple of particular subject components, it examines the whole spectrum of functionality aid. The publication explains how you can fit functionality help ways to activity standards, offers an summary of vital person features, and gives basic advice for presentation, format, formatting, media choice, using colour and icons, and accessibility. review checklists are incorporated within the appendices and also are on hand online.

Although this ebook essentially addresses the improvement of functionality aid for giant software program platforms, the foundations and ways are worthwhile for any structures improvement atmosphere.

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Extra resources for Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability

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Funding requirements are often based on estimates made by managers that have not developed performance support products and relate the development to the production of system support documentation by technical writers. To get around this problem, performance support developers should prepare development © 2004 CRC Press Design Environments and Strategies 23 time estimates for their products as soon as they have read the relevant system documentation. The resultant estimates can then be used to negotiate with the project management concerning any need for funding or schedule changes.

Due to the lack of direct involvement in the project development, performance support personnel will need additional data collection and analytical skills. Standardization. Lack of standardization of the development process and products will slow down development and make products less useful. Strategies Funding The lack of sufficient funding for performance support is often a problem in the development of computer systems within the typical design environment. Funding for performance support may be on a head count basis, or may be a specific budget amount allowed for the work.

If training is provided, it is usually in the form of instructor-led courses with the instructors typically subject matter experts, rather than experienced training developers. Writers and help developers are provided system documentation developed by system designers and software developers from which they must extract important information and procedures that are relevant for users and support personnel. If they are lucky, a pre-delivery version of the system is running so that they can observe how the system really works.

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