By Ken Blanchard
<P style="MARGIN: 0px">From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped hundreds of thousands of individuals unharness their strength and the opportunity of every body round them. The Ken Blanchard businesses has helped hundreds of thousands of agencies turn into extra people-oriented, customer-centered, and performance-driven. Now, in Leading at a better Level, Updated Edition, Blanchard and his colleagues assemble every thing they've realized approximately world-class management. You'll notice easy methods to create objectives and visions in line with the "triple backside line", and ensure humans understand who you're, the place you're going, and the values that might advisor your trip. From begin to end, this ebook extends Blanchard's leap forward paintings on offering mythical customer support, developing "raving fans," and construction "Partnerships for Performance" that empower each person who works for and with you. up to date all through, this new version comprises robust, very important new chapters: one on training to create higher-level leaders, and one other on making a higher-level tradition all through your company. It additionally deals the definitive, most modern thoughts for best your self, participants, groups, and full enterprises. most significantly, it is going to assist you dig deep inside, observe the non-public "leadership aspect of view" all nice leaders possess-and follow it all through all of your life.
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Extra info for Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations (Revised and Expanded Edition)
M. Dad has a second job, Mom is working late, and the kids are involved in activities. Therefore, CNN’s purpose is to provide news 24 hours a day. ” Walt Disney started his theme parks with a clear purpose. ” That is very different from being in the theme park business. Clear purpose drives everything the cast members (employees) do with their guests (customers). Being in the happiness business helps cast members understand their primary role in the company. A wonderful organization in Orlando, Florida, called Give Kids the World, is an implementation operation for the Make-A-Wish Foundation.
They need to be clearly described so that you know exactly what behaviors demonstrate that the value is being lived. Values need to be consistently acted on, or they are only good intentions. They need to resonate with the personal values of the members of the organization so that people truly choose to live by them. The values need to support the organization’s purpose. ” These values help reporters and producers make on-the-spot decisions about news coverage and would be quite different if CNN were in the entertainment business.
In high performing organizations, everyone passionately holds and maintains the highest standards for quality and service from their customers’ perspective. These organizations use the customer experience to evaluate how well they are doing in every aspect of the organization. Processes are designed with the customer in mind. Those who are in contact with the customer can make decisions. Accountability is to the customer. Com Leading at a Higher Level with the customer. This is a radical shift from organizations whose business design puts the customer as the end receiver of the chain.