Download e-book for iPad: Salesforce Handbook by Wes Nolte, Jeff Douglas

By Wes Nolte, Jeff Douglas

This publication isn't meant to be a deep-dive on safeguard, programming, reporting, configuration, and so forth. yet extra of a high-level evaluation on salesforce.com, Force.com improvement, instruments, method and different assets. we won't disguise all features of salesforce.com. We wrote this e-book to (hopefully) turn into a useful source for someone new or green with the Force.com platform. for brand new directors and builders approaching to the platform, we see a gaping gap in current reference books. This publication isn't meant for finish clients or complicated builders. This e-book is for individuals someplace within the heart; as an instance a company analyst or a brand new Java or .NET developer. we wish this to be the 1st e-book you choose up after your boss walks in and says, "Let's seriously look into salesforce.com and notice if we will construct a few functions within the cloud". This ebook includes the data that we want we had after we all started constructing functions on Force.com.

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Analytics Real-time analytics allows you to monitor customer service statistics via customizable reports and dashboards. You can dramatically improve your customer service efforts by identifying trends and identifying knowledge gaps. Analytics provide you with the metrics to keep your service and support operations running efficiently. Chatter In support it’s all about what you know. With Chatter you enable collaboration for your support reps with automatic real-time updates on people, data and documents that help solve problems faster.

Com actively strives to implement new functionality that users request. Users submit new ideas for functionality at the IdeaExchange allowing other users to vote the idea up or down. com takes these popular ideas into account with each release and decides whether they are rolled into the next release. com community. com makes available a list of user submitted ideas that are under consideration by Product Managers for the next release. com starts communicating some of the new features on various blogs and webinars.

Payroll information, social security numbers) without having to hide the entire object from specific profiles. com APIs. Record-level security grants users access to the individual records in your Org and is configured with a combination of Org-wide defaults, the role hierarchy and sharing rules. Configuring record-level security begins by setting up the Org-wide defaults for each object. These settings specify the default level of access to records in the Org. For most objects, Org-wide sharing settings can be set to Private, Public Read Only, or Public Read/Write.

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