American Water Works Association's Water Utility Management PDF

By American Water Works Association

Up to date from the 1980 variation, this can be a functional, uncomplicated administration guide for in-service education necessary for all water directors. It covers inner organizational constitution, govt family members, security courses, engineering, and public family. it's perfect as a reference textual content or an self reliant examine advisor. Replaces ISBN: 0-89867-063-2

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For operations and maintenance budgets, managers are usually provided a copy of the prior year’s budget categories and approved funding allocations. This information is usually accompanied by a year-to-date spending level so the manager can compare his or her original projections with actual expenditures. ). Increases to budgets usually require written explanation and supporting cost data. • Capital budgets may be more restricted, especially if bond funds are used and the bond offering has specified the projects to be completed.

Take time to review the subject with the reporter before the camera or tape recorder is turned on and get an idea of what questions are to be asked. • Always assume that everything said is being recorded—whether in person or in a telephone interview. • Be aware that there is no such thing as off-the-record, and a statement of “no comment” often raises a credibility issue. If a manager cannot or is unwilling to answer a question, he or she should state this and give a reason why. • Prepare for a crisis and avoid creating an unnecessary one.

All types of communications have a purpose. Whether that purpose is to obtain support for a program or to improve the performance of an employee, there is a reason for the communication. In planning for an information exchange, the manager must clearly understand both sides—why he or she is communicating and why the other group or party is listening and responding. Audience. It is not enough to know that the audience is from the local chamber of commerce, neighborhood association, or is a problem employee.

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